Return & Refund Policy

At Retail Shop 77, we are committed to providing a smooth shopping experience. We adhere to the return policy provided by our trusted vendor, CJ Dropshipping, to ensure consistency and customer satisfaction.

1. Eligibility for Returns:

• Items must be returned within 15 days of receipt.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Items that are damaged, defective, or incorrect due to our error are eligible for return.

2. Non-Returnable Items:

• Custom-made or personalized products.
• Perishable goods.
• Items on sale or marked as non-returnable.

3. Return Process:

• Contact our customer service at [insert customer service email] to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
• Our team will review your request and provide you with the necessary return instructions.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds:

• Approved returns will be refunded to the original payment method within 7-14 business days after the return is processed.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert customer service email].

6. Return Shipping:

• Customers are responsible for paying the return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Disputes:

• If you have any disputes regarding your order, please refer to the dispute policy as outlined by our vendor here.